Frequently Asked Questions (FAQ)

🔁 What is your return and refund policy?

We only accept returns or exchanges for defective items.
To request one, please send photos or videos of the defect to support@bandoun.com within 48 to 72 hours of delivery.

No physical return is required.
Refunds are processed within 5 to 10 business days to your original payment method.
If the item is in stock, we may offer a replacement instead.

❌ Can I return a product if I change my mind?

No. We do not accept returns due to change of mind, size, color, or style preference.

However, if your item is defective, we do accept returns or exchanges.
Please contact us at support@bandoun.com within 48 to 72 hours of delivery, with photos or videos showing the issue.

🚚 What are your shipping times and fees?

Order processing time: 1 to 3 business days
Standard shipping from US warehouse: 3 to 7 business days
Shipping from China (CJ Dropshipping partner): 5 to 12 business days
Free standard shipping on all orders over $75
Express shipping is available only for US-shipped orders (extra fees apply)

📦 What if my order is late or lost?

Please contact the shipping carrier directly using your tracking number.

If your package is lost or damaged, reach out to us within 7 days of delivery at support@bandoun.com, with photo or video proof.

👉 If the tracking status shows “Delivered”, but you didn’t receive the package:

Check around your property, mailbox, and with neighbors.
Email us a written declaration so we can open an investigation with the carrier.

📌 Bandoun reserves the right to deny a refund if the carrier confirms delivery and no sufficient proof of non-receipt is provided.

💳 What payment methods do you accept?

We accept the following payment methods:

Credit and debit cards: Visa, Mastercard, American Express, Discover
PayPal
Apple Pay, Google Pay
Shopify Payments, Stripe

All transactions are 100% secure and PCI DSS compliant.

📍 Where is Bandoun located?

Our headquarters is located at:
146 Waukegan Road, Suite #227, Waukegan, IL 60085, United States

🛡️ Are your products guaranteed?

All products are sold “as-is” without any implied warranties, unless otherwise stated in writing.

📬 How can I contact you?

You can reach us by:

Email at support@bandoun.com
Phone at +1 (312) 899-6656

📝 Need more help?

If you couldn’t find your answer here, our customer support team will be happy to help.